Privacy Policy

This Privacy Policy explains how Benjamin Samuel Waelend trading as Migration Match (ABN 97 952 314 453) ("Migration Match", "we", "us", "our") collects, uses, holds, discloses, and safeguards your personal information.

Migration Match is bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We also comply with the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth) in all commercial communications.

2.1 Referral and introduction service

Migration Match operates an introduction service connecting individuals seeking Australian visa assistance with independent Australian law firms and registered migration agents. Migration Match is not a law firm, legal practice, or registered migration agency.

2.2 Educational information only

All content published or distributed by Migration Match — including website content, questionnaires, guides, checklists, and electronic communications — is general educational information only. It does not constitute legal or migration advice, nor does it assess your visa prospects under the Migration Act 1958 (Cth). Migration Match is not authorised or qualified to provide migration or legal advice.

2.3 Reliance on qualified practitioners

Information provided by Migration Match should not be relied upon to make legal or migration decisions. All decisions regarding visa applications, timing, eligibility, and correspondence with the Department of Home Affairs should be made in consultation with a qualified legal practitioner or registered migration agent who has formally reviewed your full circumstances.

Our introduction service is provided to prospective clients at no charge.

Participating law firms and registered migration agents pay Migration Match a fixed administrative introduction fee when a referral is made. These fees vary based on the practice area and capacity of participating firms.

Matching is determined solely by your specific circumstances, geographic location, and the partner firm's area of practice. Migration Match does not auction leads, nor do we prioritise matches based on the commercial fees paid by a partner firm.

Fees paid to Migration Match are fixed administrative charges. We do not receive percentage splits, success fees, or commissions derived from professional legal fees billed by participating firms.

Where practicable, you may interact with Migration Match anonymously or by using a pseudonym, such as when browsing our website or accessing general public resources.

To utilise our referral service, you must provide your verified full name and contact details (including mobile phone verification via SMS) to enable the matched law firm to contact you.

Prior to submitting an online inquiry, a clear Collection Notice is presented on the intake form detailing:

• Our identity and legal status as a referral service (and not a law firm or registered agency);
• That your submitted details will be passed to one matched law firm;
• That the law firm pays Migration Match a fixed fee for the referral; and
• That you will not be charged by Migration Match.

To submit an inquiry, you must actively complete separate consent actions:

• Referral consent: an explicit opt-in confirming your request to be introduced to a partner firm.
• Sensitive information consent: a separate, distinct opt-in required if you choose to disclose sensitive flags (such as criminal background or health conditions).
• Direct marketing consent: an optional opt-in that is never pre-selected. An inquiry can be submitted without consenting to marketing.

Migration Match records audit logs for every submission, including the exact wording shown, timestamps, IP address, and consented options. You may request a record of your submission log by contacting us using the details in Section 16.

If you exit our questionnaire without submitting, no entered data is retained or stored by our systems.

6.1 Information provided directly

• Identity & contact data: first name, last name, email address, and mobile number (verified via SMS passcodes).
• Eligibility circumstances: visa subclass interest, relationship status/duration, sponsor status, current visa status/expiry, age bracket, current location (onshore or offshore), and prior visa refusal or cancellation history.
• Sensitive complexity flags: indicative indicators regarding criminal records or health conditions that may impact visa eligibility. We collect only binary indicator flags (yes/no) and do not request or store specific medical histories or detailed criminal charge details.

6.2 Sensitive information

Under the Privacy Act 1988 (Cth), disclosures regarding health conditions or criminal histories constitute sensitive information. We collect these indicators solely to match you with a law firm possessing the relevant expertise and to inform the firm of the general nature of your inquiry.

Sensitive information is collected and transferred only with your express written consent. You may withdraw this consent at any time prior to referral delivery (see Section 14).

6.3 Automatically collected technical data

When accessing our website, we automatically collect technical metadata including IP addresses, browser specifications, device identifiers, referring URLs, session interactions, and form navigation logs via analytics tools and cookies (see Section 11).

Migration Match collects, holds, and uses your personal information to:

• Evaluate your general criteria and match you with an appropriate participating law firm or registered migration agent;
• Pass your inquiry details to one matched firm so they may contact you regarding a consultation;
• Verify contact details via automated SMS verification;
• Respond to customer service inquiries and deliver administrative notifications;
• Monitor, optimise, and analyse digital advertising and website performance;
• Deliver promotional communications (where optional marketing consent has been explicitly provided); and
• Comply with statutory, tax, legal, and record-keeping requirements.

8.1 Exclusive disclosure model

Upon receiving your explicit consent, your inquiry details (including any sensitive indicators selected) are transferred to one participating firm in our network. That firm will contact you directly via phone, SMS, or email.

Migration Match does not broadcast, rent, or sell client data to multiple competing firms, data brokers, or third-party marketing networks.

8.2 Firm qualifications

Participating firms are evaluated for professional registration, active practising status, relevant immigration law experience, and client service standards. Migration Match does not supervise, direct, or guarantee the legal services provided by participating firms, nor do we share in legal fees billed to you.

8.3 Legal independence of partner firms

Once personal information is transferred to a participating law firm, that firm becomes an independent APP entity responsible for compliance under its own privacy policy, legal regulations, and professional conduct obligations.

We may disclose personal information to:

• Contracted service providers: cloud hosting vendors, CRM providers, SMS and email communication gateways, data analytics platforms, and professional IT services acting under binding confidentiality terms;
• Professional advisers: legal counsel, accountants, and auditors where reasonably necessary for business operations;
• Corporate successors: prospective purchasers or legal successors in the event of a business merger, acquisition, or restructuring; and
• Regulatory & law enforcement authorities: government or regulatory agencies where mandated or authorised by law, court order, or subpoena.

Migration Match does not sell, trade, or rent personal data to third parties for independent commercial use.

10.1 Overseas recipients

To deliver our services, personal information may be processed by entities outside Australia:

• Cloud & technology infrastructure: data is securely stored in cloud data centres located in the United States and the European Union.
• Operational support: authorised administrative contractors located in the Philippines assist with IT support, technical auditing, and marketing platform maintenance under strict confidentiality agreements and restricted access protocols.

10.2 Statutory protections

Where data is transferred internationally, Migration Match takes reasonable steps to ensure overseas recipients comply with the Australian Privacy Principles pursuant to APP 8. Migration Match retains legal accountability for the protection of your personal information under the Privacy Act 1988 (Cth).

Our online services utilise tracking technologies to evaluate platform performance and manage advertising campaigns:

• Google Analytics: tracks website traffic patterns, conversion metrics, and user interaction.
• Meta Pixel & Conversions API: measures advertising conversion performance on Meta platforms (Facebook/Instagram). Contact identifiers (such as email addresses or phone numbers) are cryptographically hashed prior to transmission to prevent exposure of raw contact data.
• Microsoft Clarity: captures aggregated session analytics and interaction heatmaps to optimise user navigation. Form text inputs are automatically masked and remain invisible during session recordings.

You may manage tracking preferences or disable cookies through your web browser settings. Disabling essential cookies may impact website functionality.

Migration Match maintains technical, organisational, and physical safeguards designed to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. Safeguards include transit and at-rest encryption, access-controlled infrastructure, and multi-factor authentication.

In the event of a security incident resulting in an eligible data breach likely to cause serious harm, Migration Match will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches (NDB) scheme under Part IIIC of the Privacy Act 1988 (Cth).

Personal information is retained only as long as necessary to fulfil operational, legal, or administrative requirements:

Following the expiration of applicable retention periods, data is securely erased or permanently de-identified unless extended retention is mandated by law.

Under the Australian Privacy Principles, you maintain the following rights regarding your personal information:

• Access: request copies of personal information held by Migration Match.
• Correction: request corrections to inaccurate, out-of-date, incomplete, or misleading information.
• Deletion: request deletion of personal records, subject to statutory retention obligations.
• Source identification: request details regarding the origin of your data if collected indirectly.
• Consent withdrawal: withdraw referral consent prior to transmission. Once data has been transferred to a partner firm, withdrawal requests must be directed to that firm directly.

Requests may be lodged via the contact details in Section 16. We will respond within 30 days and may require identity verification prior to executing requests.

Migration Match issues marketing communications solely to individuals who have expressly opted in via our dedicated, un-ticked marketing consent checkbox.

Every promotional communication contains an automated, functional unsubscribe mechanism. You may opt out of marketing at any time without impacting administrative communications regarding an active inquiry.

For inquiries, privacy requests, or concerns regarding the management of your personal information, please contact our Privacy Officer:

Privacy Officer
Migration Match (ABN 97 952 314 453)
Email: ben@belinked.com.au
Postal address: Level 1, 470 St Paul's Terrace, Fortitude Valley QLD 4006

If you believe Migration Match has handled your personal information in breach of the Australian Privacy Principles, please submit a written complaint to our Privacy Officer. We will investigate the matter and provide a formal written response within 30 days.

If you are unsatisfied with our internal response, you may escalate your complaint to the relevant regulatory authorities:

• Office of the Australian Information Commissioner (OAIC)
  Website: oaic.gov.au · Phone: 1300 363 992
• Office of the Migration Agents Registration Authority (OMARA) (for concerns regarding a registered migration agent)
  Website: mara.gov.au
• Legal Services Commission (Queensland) (for concerns regarding a legal practice)
  Website: lsc.qld.gov.au (or the equivalent legal services regulator in your state or territory)

Migration Match reserves the right to update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updated versions will be published on our platform featuring an updated version number and effective date. Material amendments will be highlighted via site notices or direct electronic communications.